Our pilot of 24 x 7 web based support with an SLA of less than 2 hours has been a success

We know servers don’t always fail during office hours, which is why we are now rolling out 24 x 7 support to all partners at no extra charge.

In order to access the system, you will need to be registered on our new support helpdesk.

How to register

• You can register in one of 3 ways
  • As an individual
  • As an individual within your company with the abilty to view all of your company’s tickets – recommended option
    
  • One single account for use by all of the staff in your company
• To register, please send an email to partner@worldbackups.net
• Please note you will need to register before you can use the system, and registration requests will only be processed during normal working hours

Logging a fault call

• Send an email to wb-support@openticket.eu (registration required first)
  

  or

• Log onto our portal and submit your ticket from there. You can also view all of your tickets. https://www.openticket.eu/?group=worldbackups