We can remotely connect to your Windows using RDP or TeamViewer.

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Security notes

You should ensure all logon information is sent to us in a secure way.

We recommend you create a temporary account for us to connect with. The account requires Administrator equivalent privileges on your domain and local server.

After the WorldBackups.net support staff have finished resolving your issue, disable or delete the temporary account. Also restrict RDP access or close TeamViewer.

We are NOT responsible in any way for the misuse of logon information.

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Connecting using RDP
Please provide us with the IP address of your server and the account ID and password of the Windows user.

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Connecting using TeamViewer

Logon the Windows user account you have provided.

Download the remote agent from this site http://www.teamviewer.com/download/TeamViewerQS.exe.
Run the application (no need to install) and provide us with the Session ID and Password.

We will also need the account ID and password of the Windows user.

New features

Bare Metal Restore of Windows 2008, Windows 7 and Windows Vista. WorldBackups.net can back up the entire image of machines running Windows 7, Windows 2008 & Windows Vista Business (Enterprise, and Ultimate editions). The backed up image can be restored to the same machine or to a machine with very similar hardware as the original machine.

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Exchange Server 2010 Backup.WorldBackups.net can now back up an Exchange 2010 mailstore and mailboxes. This is the first version of WorldBackups to use VSS to back up Exchange, previously ESE API was used.

SharePoint Server Backup. WorldBackups.net can now back up the site collections of SharePoint Portal Server 2003 and Microsoft Office SharePoint Server 2007.

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SQL 2008 back up. WorldBackups.net can now back up MS SQL 2008 databases.

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Backup and Restore from local drives. WorldBackups.net can now back up to a local drive and also restore from it without having to connect to an online backup server.

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How to upgrade

You can download the update from here (do not uninstall your current version).

Or we can upgrade your installation free-of-charge. Click here to view our article on how we will connect to your server.

Perform a backup and test restore.

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Further support is available within your local client >> help > user guide.

April 2010 saw WorldBackups.net exhibiting at arguably the biggest IT event in the UK where all three exhibition centres at Earls Court were turned over to three separate IT sectors with exhibitors from HP, IBM and VMware at The Service Desk & IT Support Show 2010.

WorldBackups.net was the only company specialising in online backups exhibiting at the show.

The show isn’t typically suited to an online backup solution provider, but as MD Roland Scott says, ‘it couldn’t be missed’.

Roland Scott goes on to say….

“WB has grown in the last eleven years from a company providing online backup solutions to SMBs to a company providing an Enterprise solution to companies all around the World with thousands of members of staff and multiple servers.

Exhibiting at the UK’s biggest business IT event is an essential part of our sales and marketing strategy now we are delivering enterprise solutions on a worldwide stage.

Not only did we make contact with big businesses, charities, NHS and Governmental bodies here in the UK and abroad, we also had fun. I even got to meet an 80’s role model on Numara’s stand – Johnny Ball”

Why choose WorldBackups.net for your backup solution?

1. Robust company; we are now in our 11th year

2. Secure – non-reversible encryption.

3. Easy-to-use – first backup running in less than 5 minutes.

4. Cost effective (always more so than any tape based solution)

5. 24 x 7 support – telephone, email and remote control all available.

Our pilot of 24 x 7 web based support with an SLA of less than 2 hours has been a success

We know servers don’t always fail during office hours, which is why we are now rolling out 24 x 7 support to all partners at no extra charge.

In order to access the system, you will need to be registered on our new support helpdesk.

How to register

• You can register in one of 3 ways
  • As an individual
  • As an individual within your company with the abilty to view all of your company’s tickets – recommended option
    
  • One single account for use by all of the staff in your company
• To register, please send an email to partner@worldbackups.net
• Please note you will need to register before you can use the system, and registration requests will only be processed during normal working hours

Logging a fault call

• Send an email to wb-support@openticket.eu (registration required first)
  

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• Log onto our portal and submit your ticket from there. You can also view all of your tickets. https://www.openticket.eu/?group=worldbackups

Today a customer called us at WorldBackups.net to see if we could help them retrieve an email that was deleted over 2 years ago. Their Exchange 2003 server had retained the deleted email for 90 days before purging it.

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A quick look at the customer’s backup showed they had retained all of their Exchange data on a WorldBackups.net server for over 2 years. This was good news for them, because within a few minutes a WorldBackups Engineer had located the deleted email.

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The customer then attached the restored PST to Outlook and found the email they wanted. 2 years on and still working!!

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This is a true ‘brick’ email restore in action. Because our software is free to install and run, we only charge for the data you back up.

Based on our experience as a world-class online backup service provider we have put down our idea of an effective backup utility. There are a number of factors that influence the service of online backup effectiveness. In the IT industry and for most PC users, creating a backup is necessary and it is carried out with dread.

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To improve the experience, you need a reliable and robust solution that is designed to support the transfer of large volumes of data. The primary activity that needs to ensure data is transferred with no packet loss across the Internet is dependable servers at the provider’s end.

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You need to have a user-friendly interface, if the interface can be accessed via a browser based window, that is an added advantage. Our user friendly interface also includes features like email capability, password protection; file sharing with other users, etc.

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Your online backup service provider should be able to guarantee the security of your data. WorldBackups.net uses 64 to 448 bit non-reversible encryption for data encryption and is replicated across fault tolerant servers for added security.

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When you have signed up with an online backup service, you will need technical support. It is important that the provider has quick response time and excellent online customer support. In addition to this, you should also have clarity on your account services and billing details. You need to be aware of the termination periods for software and hardware installation and the billing cycle.

If you are looking for alternative methods to backup your data, online backups can be a valuable solution.

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Online backup service providers target small to medium sized businesses that do not have the resources or adequate backup schedules. However, due to any natural calamity or physical damage there is a strong chance that an on-site backup would be destroyed. To avoid risks and protect company data it is recommended to move to online backups.

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Most organizations are dependent on their staff to perform backups on a central server located in the office. In most situations the backups are made at regular intervals and copied to CDs or external hard drives. Using an online backup service will enable you to leverage the benefits of disk-to-disk backup avoiding the complexity of hardware or software installation.

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In case you have multiple users, frequent data changes, etc you should consider a regular backup to avoid loss of important data. It will be an expensive event to recreate all the data. Hardware can have a long life but human error can create a lot of issues when you have important files. Even after eighty five percent of users are concerned about losing important information due to a number of reason, only one is four regularly creates a backup. In fact, out of every five PCs only two are backed up properly and are able to access their data.

If you sign up with a reliable online backup service provider you can avoid the misfortune of data loss and transfer your files to a safe and secure storage centre.

How can I restore a single email from Exchange?

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Using WorldBackups for your online backup solution you have a choice. ‘Do I back up the entire mailstore or just the mailboxes?‘

Well..  Do you need to back up the entire mailstore? Only if you think you might lose it! With modern and reliable server hardware, RAID and virtualisation, total server outages are becoming scarcer. But on the increase are employee maliciousness (especially when they leave) and compliance laws governing how long you have to retain your company’s emails for.

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With WorldBackups you can restore a single email easily by simply dragging and dropping single emails from a restored PST. Nice and simple, no need to restore and mount an entire mailstore.

If you have a dispute that can be answered from a previous email which has been deleted by an outgoing member of staff, you can easily get it back from WorldBackups.

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Don’t forget we allow unlimited data retention, not just 30 days!!!

Perhaps because large corporations and organisations have data centres costing millions of pounds, it’s easy to assume that online backups are for small and medium-sized businesses (SMEs) only.

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At WorldBackups, we’ve certainly found that the convenience and security of online backups appeal to SMEs because they provide guaranteed automatic backups and store data safely off-site, but with almost everyone using desktop and laptop PCs, we’re also finding online backups appealing to every size of organisation.

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Online backup is naturally attractive to SMEs with limited IT staff and resources because it gives them the high level of security provided by automation (no danger in forgetting a backup), remote storage (vital protection against fire or theft) and the facility to restore data fast (minimal business interruption).

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But a report by Forrester (Market Overview: Backup Software-As-A-Service) confirms WorldBackups’ experience that larger organisations are looking to use online backup, not to replace their data centres, but to back up corporate PCs or small servers at remote offices. Enterprises with smaller data capacities could also back up PCs and critical servers.

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Many statistics are bandied about regarding the impact of data loss on a business, although so few are referenced, probably because most businesses do not want to talk openly about weaknesses in their processes or how their critical business processes have been affected by losing data.

Ultimately, every business is at risk from data loss.

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A business relies on customer data, sales and financial information to thrive and the longer it cannot access these, the greater the threat to its survival. This applies to a sole trader as much as to a partnership, family business or larger enterprise and WorldBackups’ clients come from all these groups.

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Online backup can provide the same reassurance and security to every size of business in every sector that uses one or more PCs or laptops.

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How many businesses don’t use a PC?

Let’s look at tapes and what can go wrong.

1. You can password protect your backups with most third party backup applications. Most SYS Admins however choose not to because they see no reason to do so or they are worried they might forget the password.

2. So backup tapes will never fall into the wrong hands? What are the wrong hands? External criminals or internal nuisances trying to look at the wages spreadsheet?

3. Is the right person tasked with taking the backup tapes off-site? Is the odd tape left at home or in his car? Would you be as easy going if your company’s data was floating around on unencrypted DVDs or USB sticks?

4. Do tapes always work? Are the backup logs checked every day? Do you perform test restores? What happens during holidays and weekends?

5. How many versions can you keep of your data? Online backups from WorldBackups.net will store your revisions for as long as you want.

Now let’s look at the features and benefits of online backups from WorldBackups.net

Automation

1. With online backups from WorldBackups.net you don’t have to worry about tape changes.

2. You can run jobs whenever you like, safe in the knowledge you don’t have to be around to change tapes for the nightly backup. With one simple non-reversible password, your data is secure.

Costs. Tapes versus WorldBackups.net

Tape - You have the outlay of tapes, drives and software. A typical small biz solution for 10 users with 50GB of data would cost approx. £1,500 to £2,000 for the software, drive and 30 tapes.

WorldBackups.net - An online 50GB backup would compress to approx. 20GB and cost a lot less - click for prices. Plus you won’t ever have to upgrade your backup solution again because our software is free.

Security

All WorldBackups.net backups can be encrypted (not even we can access your data without the password).

Durable backups

Your data will be stored in a minimum of two facilities.

Simplicity

WorldBackups backs up all versions of Windows, Exchange and SQL using wizards.